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A black and white photo of an Artisan Pleated Veil, complementing her timeless bespoke bridal gown.

Refunds and Returns

Refunds and Returns

Refunds & Returns

At Elissa Marie, we take immense pride in delivering exceptional quality and design in every garment.

Each of our creations is meticulously crafted and customised with delicate and fragile fabrics, contributing to the unique charm of our pieces. It’s important to note that due to the nature of these materials, minor inconsistencies may be present, and we cannot be held responsible for such normal variations. If, however, you believe that your product exhibits a flaw or fault beyond the expected norm, please reach out to us at info@elissamarie.com.au promptly. We are committed to being a part of your extraordinary wedding experience and will make every effort to address any concerns.

Given the bespoke nature of our gowns and custom pieces, we regret that we are unable to accept returns. Exceptions can be made for non-custom items if there is a mutual agreement regarding a potential fault. We value your satisfaction and are dedicated to ensuring your journey with Elissa Marie is nothing short of amazing.